RETURN AND REFUND POLICY

At Frewsie, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy below.

1. Eligibility for Refunds You may request a refund if:

• You received the wrong item
• The product was damaged upon delivery
• The product is defective or expired
• The item was not delivered within the promised time frame

To be eligible, please ensure that:

• The item is unused and in its original packaging
• You request a refund within 48 hours of delivery

2. Non-Refundable Items We do not offer refunds for:

• Perishable goods (e.g., fresh produce, dairy, meats) unless spoiled upon delivery
• Items damaged after delivery due to misuse
• Digital products or services already accessed or used

3. How to Request a Refund To request a refund, please contact us through any of the following:

Phone: +254 106226373

Email: support@frewsie.com

Live Chat: Available on our website

• Provide your order number, reason for the refund, and clear pictures (if applicable).

4. Processing Your Refund Once your request is approved:

• Refunds will be processed within 3–7 business days
• Refunds will be issued via the original payment method (e.g., MPESA, bank card)

5. Exchanges Where possible, we offer exchanges instead of refunds for damaged or incorrect items.

6. Late or Missing Refunds If you haven’t received a refund after the stated period, please:

• Check with your bank or MPESA
• Contact us for assistance

Need Help? Our team is available 24/7 to support you. Your peace of mind matters to us.